• Payment Options ONLINE & OFFLINE
  
• Installment Plan Purchasing
• Shipping Information
• Gift Certficates
• Description of Art Product
• Security of Information
• Returns Policy
• Artwork Cleaning Instructions

ONLINE CATALOG SALES

• Canada & USA Orders ONLY
• INTERNATIONAL Orders - please contact us by email or telephone to order, arrange payment & shipping
  

PRICING

• CATALOG prices are CANADIAN FUNDS  Currency Converter™
• PRICES DO NOT include shipping, applicable taxes, brokerage, duty ... NO duty to USA
• PRODUCT SOLD UNFRAMED - except for a Special Selection of Small Watercolor Paintings

PAYMENT OPTIONS

ONLINE Shopping Cart:

• PayPal ... secure process - all major cerdit cards or bank transfer - Canada & USA Orders Only
  
• NOTE: you will receive an automatic email receipt from PayPal with your payment details
• CONTACT US if  you experience difficulty

OFFLINE Payment:

• CALL US to place your order & pay with Visa, MasterCard, AmEx
  International orders CAN NOT use online shopping cart to order
  
• certified check payable to RICH THISTLE - CANADIAN FUNDS  or equivalent Currency Converter™
  • ORDER FORM Print  & Mail to: 172 Fernbrook Dr. Wasaga Beach ON Canada L9Z 2B1
  • product shipped when check received
    

PURCHASE ORIGINALS ON THE INSTALLMENT PLAN

• 1-YEAR no-interest paymernt plan can be arranged - CONTACT US

SHIPPING INFORMATION

• all orders shipped via UPS Standard Service - faster service for most destinations can be requested using the comments section during the order process OR Contact Us - extra cost added to your bill
• orders for LITHO PRINTS, POSTERS & ORIGINAL PAINTINGS shipped within 2-4 business days
• GICLÉE prints require 2-4 weeks to complete the printing & shipping process  - we will contact you with details

GIFT CERTIFICATES available in any amount ... INFO


DESCRIPTION OF ART PRODUCT

We make every effort to be as accurate as possible in the representation of the images and description of all original paintings, prints and posters offered for sale on this site. We want you to be 100% satisfied with your purchase.

• All reproductions are published to exacting standards, controlled by the artist through each step of the process.
• Litho prints are printed on substantial, acid-free paper using the highest quality inks.
• Giclée Prints are printed on premium, fine-art watercolor paper, using specialized inks for process.
• Each reproduction is carefully inspected, numbered (if limited) and hand-signed by the artist.
  
• WATERCOLOR ORIGINALS are on Arches paper using the highest quality pigments.
• ORIGINAL ACRYLIC PAINTINGS are on board, prepared by the artist with several layers of wet-sanded Gesso as the base. The finished work is sprayed with an archival, matte-finish clear fixative.

SECURITY OF INFORMATION ENTERED WHILE USING OUR SHOPPING CART SYSTEM & PAYPAL

Our goal is for you to be as comfortable purchasing from our website catalog as you are shopping in your local gallery. Purchasing through the online shopping cart will take you to the secure payment portal of PayPal to complete the payment process. The following security measures are in place to protect your information:

• all information entered to register an account with us is secure and will never be shared
• all information you enter on the PayPal order-form pages is secured using industry-standard Secure Sockets Layer (SSL) technology to prevent interception
• while in the PayPal interface, you will be asked to supply the verification number on the back of your credit card for added security

What to look for before you enter credit card or personal information on any order form-page when purchasing online:

• a small yellow "LOCK" symbol will appear at the bottom of your browser indicating that sensitive order pages are secure
• https:// at the beginning of the page URL in the address bar of your browser indictaes you are on a certified secure server
  

RETURNS POLICY

PRINTS & POSTERS: We do NOT offer a refund for prints/posters unless item is damaged in shipping.

• Product damaged during shipping will be replaced at no extra cost. You must notify us by e-mail or telephone within 24 hours of receiving the item. You will be asked to rip off a large piece of the corner showing the artist's signature and a portion of the image which you then fold and mail to us in a business envelope. Once we receive it we will ship a replacement AT NO EXTRA COST TO YOU. Once an item has been accepted, any future risk of loss or damage passes to the purchaser.

ORIGINAL PAINTINGS: We do NOT offer a refund unless painting is damaged in shipping.

• If an original painting is damaged in shipping, we must be notified within 24 hours of delivery by telephone or e-mail to arrange for the painting to be returned for REFUND or EXCHANGED FOR A DIFFERENT PAINTING. You will be asked to supply detailed digital images of the damage. Once the painting has been accepted, any future risk of loss or damage passes to the purchaser.
• NOTE: painting MUST be carefully re-packaged in the original packaging material for return shipping.

NOTE: You are welcome to place your order by phone. Please call us if you have special shipping or other requirements. We will do our best to accomodate your needs ... 705-429-9456 (Canada-Eastern Time) during normal business hours.


CLEANING ARTWORK


CARE OF WATERCOLOR PAINTINGS & PAPER REPRODUCTIONS

For greatest permanence no artwork (especially paper) should be hung in direct sun or strong daylight, strong artificial light, a smoky or humid environment. NEVER spray any cleaners directly onto the glass surface of any framed paper artwork. Art framed under glass should be professionally de-framed periodically to clean the inside surface of the glass and to blow off any dust particles etc.. With proper care you can enjoy your prints and original watercolor paintings for many years.

CARE OF ACRYLIC PAINTINGS

For greatest permanence no artwork should be hung in direct sun or strong daylight, strong artificial light, a smoky or humid environment. The acrylics used are the finest-quality, art pigments and the painting is sealed with a matte-finish painting varnish to create a controlled surface of equal reflectivity. Regular dusting with a dry duster and periodic, light, cleaning with a slightly-dampened, soft, lint-free, clean cloth will keep the surface clean. With proper care you can enjoy your original acrylic painting for many years.