Ordering & Shipping Info Rich Thistle Art Studio Canada Aviation Art & Landscape Paintings

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Ordering & Shipping

Ordering, Shipping, Payment & Returns Policy

Payment Options ONLINE & OFFLINE
Installment Plan Purchasing
Shipping Information
Gift Certficates
Description of Art Product
Security of Information
Returns Policy
Artwork Cleaning Instructions

ONLINE CATALOG SHOPPING CART

Canada & USA Orders ONLY
INTERNATIONAL Orders - please contact us to order, arrange payment & shipping

PRICING

CATALOG prices are CANADIAN FUNDS Currency Converter
PRICES DO NOT include shipping, applicable taxes, brokerage, duty ... NO duty to USA
PRODUCT SOLD UNFRAMED - except for a Special Selection of Framed Originals

PAYMENT OPTIONS

ONLINE Shopping Cart:

NOTE: you will receive an automatic email receipt from PayPal with your payment details
CONTACT US if you experience difficulty

OFFLINE Payment:

CALL US @ 705-429-9456 (Canada-Eastern Time) to place your order & pay with Visa - MasterCard - American Express

International orders CANNOT use online shopping cart to order ... please CONTACT US to arrange payment & shipping
certified check payable to RICH THISTLE - CANADIAN FUNDS or equivalent Currency Converter™

PURCHASE ORIGINALS ON THE INSTALLMENT PLAN

1-YEAR no-interest paymernt plan can be arranged - CONTACT US

NOTE: You are welcome to place your order by phone. Please call us if you have special shipping or other requirements. We will do our best to accomodate your needs ... 705-429-9456 (Canada-Eastern Time) during normal business hours.

SHIPPING INFORMATION

FREE shipping to Canada & USA destinations
International Orders PLEASE Contact US to make arrangements for payment & shipping
orders for LITHO PRINTS, POSTERS & ORIGINAL PAINTINGS shipped within 2-4 business days
digital fine-art prints require 2-4 weeks to complete the printing & shipping process - we will contact you with details

GIFT CERTIFICATES available in any amount ... INFO

DESCRIPTION OF ART PRODUCT

We make every effort to be as accurate as possible in the representation of the images and description of all original paintings, prints and posters offered for sale on this site. We want you to be 100% satisfied with your purchase.

All reproductions are published to exacting standards, controlled by the artist through each step of the process.
Litho prints are printed on substantial, acid-free paper using the highest quality inks.
Digital Fine-art Prints are printed on premium, fine-art watercolor paper, using specialized inks for process.
Each reproduction is carefully inspected, numbered (if limited) and hand-signed by the artist.
WATERCOLOR ORIGINALS are on Arches paper using the highest quality pigments.
ORIGINAL ACRYLIC PAINTINGS are on board, prepared by the artist with several layers of wet-sanded Gesso as the base. The finished work is sprayed with an archival, matte-finish clear fixative.

SECURITY OF INFORMATION ENTERED WHILE USING OUR SHOPPING CART SYSTEM & PAYPAL

Our goal is for you to be as comfortable purchasing from our website catalog as you are shopping in your local gallery. Purchasing through the online shopping cart will take you to the secure payment portal of PayPal to complete the payment process. The following security measures are in place to protect your information:

all information entered to register an account with us is secure and will never be shared
all information you enter on the PayPal order-form pages is secured using industry-standard Secure Sockets Layer (SSL) technology to prevent interception
while in the PayPal interface, you will be asked to supply the verification number on the back of your credit card for added security

What to look for before you enter credit card or personal information on any order form-page when purchasing online:

a small yellow "LOCK" symbol will appear at the bottom of your browser indicating that sensitive order pages are secure
https:// at the beginning of the page URL in the address bar of your browser indictaes you are on a certified secure server

RETURNS POLICY

PRINTS & POSTERS: We do NOT offer a refund for prints/posters unless item is damaged in shipping. Product damaged during shipping will be replaced at no extra cost. You must notify us by e-mail or telephone within 24 hours of receiving the item. You will be asked to rip off a large piece of the corner showing the artist's signature and a portion of the image which you then fold and mail to us in a business envelope. Once we receive it we will ship a replacement AT NO EXTRA COST TO YOU. Once an item has been accepted, any future risk of loss or damage passes to the purchaser.
ORIGINAL PAINTINGS:We do NOT offer a refund unless painting is damaged in shipping.
- If an original painting is damaged in shipping, we must be notified within 24 hours of delivery by telephone or e-mail to arrange for the painting to be returned for REFUND or EXCHANGED FOR A DIFFERENT PAINTING. You will be asked to supply detailed digital images of the damage. Once the painting has been accepted, any future risk of loss or damage passes to the purchaser.
- NOTE: painting MUST be carefully re-packaged in the original packaging material for return shipping.

CLEANING ARTWORK

CARE OF WATERCOLOR PAINTINGS & PAPER REPRODUCTIONS

For greatest permanence no artwork (especially paper) should be hung in direct sun or strong daylight, strong artificial light, a smoky or humid environment. NEVER spray any cleaners directly onto the glass surface of any framed paper artwork. Art framed under glass should be professionally de-framed periodically to clean the inside surface of the glass and to blow off any dust particles etc.. With proper care you can enjoy your prints and original watercolor paintings for many years.

CARE OF ACRYLIC PAINTINGS

For greatest permanence no artwork should be hung in direct sun or strong daylight, strong artificial light, a smoky or humid environment. The acrylics used are the finest-quality, art pigments and the painting is sealed with a matte-finish painting varnish to create a controlled surface of equal reflectivity. Regular dusting with a dry duster and periodic, light, cleaning with a slightly-dampened, soft, lint-free, clean cloth will keep the surface clean. With proper care you can enjoy your original acrylic painting for many years.

Customer Comments

Barbara Hehner
Bruce Douglas
Capt. Patrick Ouellet
Capt. Yan Boerop Russell
Colin Hayward
Dave Leach
G. Clifford
Gail McIntosh
Heather Doerksen
Helen Howes
J.G.R. 'Cowboy' Painchaud
Janis Stewart
John Richardson
Phil Handley
Randy Green

"I am the author of THE TUNNEL KING; THE TRUE STORY OF WALLY FLOODY AND THE GREAT ESCAPE. I asked especially for Mr. Thistle's painting IN THE BALANCE, for the cover and was absolutely thrilled to hear that he had granted permission to my publisher. Now that I have seen the cover, I am more than ever convinced that there couldn't be a better image for the front of the book. I wanted to pass on my thanks personally, and say again how much I admire that painting and Mr. Thistle's other military art."
Barbara Hehner
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"My full compliments! Awesome work! Superb use of colour - and a great web site. What a breath of fresh air and Canadian to boot!"
Bruce Douglas
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"The print is superb! Truly beautiful! I really love that one. Same feeling as when I first saw the original in Stratford. I am soooo happy! Thanks for the kind words. I am fortunate to know both of you personally, and am happy that we keep in touch. It adds an extra sentimental value to my prints, representing a highlight in my career, captured by a wonderful artist that I know. It does not get any better!"
Capt. Patrick Ouellet
Snowbird #8 (1999-2000)
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"The poster is a birthday present for our dear lady friend Lesley Martin, who flew the Cessna 180 floatplane commercially in Queensland, Australia some 15 years ago. It has been a pleasure to do business with you."
Capt. Yan Boerop Russell, Northland, New Zealand
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"The painting has arrived and I'm thrilled! It will look great in our new house and reminds me of home. I come from near Seaford and used to play golf regularly from roughly where the picture is taken from. Incidentally, we also stopped at Tangmere on my birthday last year. Great, great, great! "
Colin Hayward, Leymen, France
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"I just opened the fine-art print. It's fantastic! I really didn't have an appreciation for the small details around the drop zone signal fire, packages and soldiers being dropped. A first class job! Also a big thanks for your keeping me informed of the progress and the two posters."
Dave Leach, Lewisville Texas
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"I finally had time today to visit your virtual exhibition THE HEART OF STRATFORD. What a magnificent presentation! You must be very proud of your accomplishment. I am sure that the developer and the people of Stratford, including visitors, will enjoy your work for years to come. Congratulations on this tremendous accomplishment."
Garry Clifford, British Columbia
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"I wanted to let you know I received 'The High Road' poster. Thank you so much for signing it. I know Barry will love it. He is such a wonderful history teacher and has a real passion for Canadian historical content especially in the two world wars. This is a wonderful parting gift for him. I can't thank you enough!"
Gail McIntosh, Vancouver
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"Thanks so much for checking to make sure the print arrived. UPS delivered it on Thursday morning and I took it in to be framed right away. I am really pleased with the print and I know my son is really going to love it. Thanks again."
Heather Doerksen, Agassiz BC
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"The poster arrived today. Talk about speedy delivery! It's wonderful! The original must be really something! I find it quite nostalgic. In the early 60's I used to fly over Ontario with a friend, in a small Cessna. It was really a lot of fun. Brings back good memories."
Helen Howes, Toronto
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"The 30th Snowbird Anniversary is already two weeks old and the Team is busy with the winter work-ups in preparation for next year's show season. It was an outstanding way to close out our 30th season. Allowing us to use your creativity and talent in the creation of FLYING THE FLAG and giving us carte blanche in the use of that image really gave us flexibility in planning the weekend. Without your loyal and dedicated support, the weekend would not have been the success it was. It was truly an honour to have you both at the reunion. I extend my heartfelt gratitude and thanks for exceptional dedication and generosity. The Snowbirds are fortunate to have you as true friends."
Sincerely,
J.G.R. 'Cowboy' Painchaud, Major
Commanding Officer 1999-2000-2001
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"Just a note to let you know how thrilled I am to be the owner of your original watercolor, DOUBLE DIAMOND RADICAL TWINS. Your painting is hanging in a home that appreciates fine art. My late father, James Penman Rae, was an artist and writer. He left his eight children a legacy of beautiful paintings and writings (poetry and prose) and an appreciation of the sacrifice, dedication and talent that is embodied in each work of art. Your painting of the Snowbirds is treasured by our family. Thank you for creating this beautiful piece of Canadian art!"
Janis Stewart
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"I was pleased to read in the Beacon Herald that you have completed your artwork on the facade of Stratford Place, entitled THE HEART OF STRATFORD. Residents and visitors alike will be able to enjoy your magnificent paintings of Stratford for years to come. These pieces act as a time capsule to preserve the present image of Stratford while recapturing the city's history. Your contribution to enhancing the beauty of downtown Stratford through your artistry is a commendable achievement. Congratulations on the completion of this project and best wishes for continued success."
John Richardson, M.P. Perth-Middlesex, Ontario
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Comments in postscript, by Colonel Phil 'Hands' Handley in his book, NICKEL ON THE GRASS...
"The painting RHINO CHARGE shown on the cover is from the easel of noted Canadian artist, Rich Thistle. Working from charts, diagrams, pictures, models and innumerable exchanges with the author, he dramatically captured a historically significant instant of aerial combat with stunning accuracy. I will always be grateful to Rich Thistle for the tenacity, dedication and patience he showed in the creation of this painting which hangs proudly over my bar, and shall forever be a treasured possession."
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"Sir, you are a messenger who communicates with paint. "Lone Wolf" remains an excellent representation of the moment, to such a degree that it truly caught my eye. It makes people look, wonder and hopefully explore. The message is the whole canvas, not the tiny details."
R. (Randy) Green
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